Effective Date: 19 Jan 2024
Information We Collect
Personal Information:
•When you use our live chat service provided by Tawk.to, we may collect personal information you provide voluntarily, such as your name, email address, and any other information you choose to share during the chat.
•When you schedule calls using our forms, we collect personal information you provide, such as your name, phone number, and email address, etc…
Non-Personal Information:
•When you visit our website, we may collect certain non-personal information automatically, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
•We use Google Analytics to collect and process website usage data, which provides insights into how visitors use our website. Google Analytics may collect information about your browsing behavior, including your IP address.
•We use Google reCAPTCHA to prevent spam and abuse on our website forms. Google reCAPTCHA may collect information about your interactions with the website.
Use of Information
1 . We use the personal information we collect to:
•Provide customer support through Tawk.to live chat and respond to your inquiries.
•Schedule and confirm calls with you using our forms
2 . We use non-personal information for analytical purposes to:
•Improve the functionality and performance of our website.
•Monitor and analyze user trends and preferences.
We may also use your personal information for marketing purposes, but only if you have provided explicit consent.
Data Sharing and Disclosure
1. We do not sell or lease your personal information to third parties.
2. We may share your personal information with trusted third-party service providers to facilitate our services, including Tawk.to for live chat and our forms for scheduling calls. These third-party providers are bound by strict confidentiality and data protection agreements.
3. We may disclose your personal information to comply with legal obligations, enforce our policies, respond to legal proceedings, or protect our rights, property, or safety.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute data security.
Your Choices
You have the right to access, correct, update, or delete your personal information at any time. To exercise these rights or if you have any questions about your personal data, please contact us at: chris@chrishazellmortgages.co.uk
Updates to this Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The most current version will be posted on our website with the effective date.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at: chris@chrishazellmortgages.co.uk